Through systematic investigation of users and their requirements, we add context and insight into the process of designing the user experience.
This can be as simple as brief interviews, through to deeper methods such as usability benchmarking, participatory design workshops, card sorting, intercept surveys, focus groups, kano analysis, traffic analysis, user journey mapping, synthesis of personas and mental models diagrams.
By using user-centered design practices and a highly contextual design mentality, your product can have improved usability, ease of use, and satisfaction in the interaction between the user and the product.
Your system can be tuned towards improved efficiency, easier training, reduced costs, and reduced errors.
Whether your needs include custom databases built for office networks for your unique information management needs, a world-class online presence, integration of those two, or integration with 3rd-party services — we can deliver.
What sets Eric apart is the combination of deep technical skill sets — usability testing, UX design, information architecture, and coding know-how. He has applied these skills on both well resourced and lean projects giving him an acute sense of judgement for how to achieve human centred and effective business outcomes regardless of constraints. I highly recommend Eric to anyone in need of building robust and quality digital experiences. Erietta Sapounakis, Product Design Team Manger, Product Innovation,Telstra
Eric, through Ironclad Networks, has been supporting Associations Forum since before our inception in 2004. We are supportive of the reliable and accurate work done by Eric Scheid. John Peacock, CEO, Associations Forum.
I engaged Eric for a variety of complex projects that required deep understanding of our business processes and creative thinking to solve the issues at hand. I found Eric to be extremely knowledgable and very creative in his methods to create excellent well constructed solutions. Samuel Toombs, Australian Film Commission
An expert in his field, Eric is both personable and diligent.
A pleasure to do business with. Luke Torrevillas, Ecomlocations & Location Aircrew.
We have worked with Eric since the establishment of the Biometrics Institute in 2001 and he has provided outstanding support in developing our database as we have been growing. He is extremely quick to respond to small and also larger challenges along that journey. He is extremely knowledgeable and personable. Isabelle Moeller, Biometrics Institute.
Eric has an excellent grasp of database development and online
He is extremely good value and a pleasure to work with. I recommend him highly. Rosemary Curtis, Screen Australia.